General FAQ's
About QuickDoc?
QuickDoc is an online healthcare platform which is client centred. It allows our clients to have on demand access to medication for certain medical conditions that are endorsed by our in-house Doctors and Medical-prescribers. We also offer a repeat prescription and refill service for those clients who want to renew their medication. We use the latest technology in medical history taking in order to generate your prescription quickly and ethically in accordance with National Guidelines.
QuickDoc was founded in 2023 and is revolutionising healthcare in Canada with safe and ethical prescription generation and medication that is delivered straight to your door.
Is QuickDoc a replacement for my Doctor?
QuickDoc’s services are designed to work alongside and in harmony with your Family Doctor or Medical Practitioner. As we only offer remote pre-programmed consultations and medical history taking, we cannot offer a full replacement service for your Primary Care Provider.
How can you assess my condition or concern remotely?
We have used industry experts to create specific online assessments tailor made to the individual conditions and medications in accordance with prescribing guidelines. Our Canadian Registered Medical Practitioners will review prescription requests before issuing a prescription to ensure they are safe, ethical and comply with current guidelines.
Who can use QuickDoc?
Online Requests
Explain how a QuickDoc Consultation works?
You will be required to create a QuickDoc account and be directed to your personalised client dashboard. After account creation, QuickDoc will utilise the latest technology through your client dashboard which will guide you through a medical questioning process (just as a Medical Prescriber would do face-to-face). You will have to complete one of our online consultations for each ailment you require treatment for. Once you have completed this process, one of our Medical Providers will review your answers and write you a prescription. Once this prescription has been written and consultation payment has been taken, our partner Pharmacy will ship this medication directly to your home address.
How quickly will a healthcare practitioner review my online request?
QuickDoc Medical Practitioners aim to review your online request and generate a prescription within 24 hours of receipt. This is often sooner if there are no medical queries to be addressed. If for any reason you have been waiting longer than 24 hours, please email [email protected] or message us from the client dashboard and we will look into this.
Can I complete my requests at any time?
YES! QuickDoc’s systems operate 24 hours a day. If we require further information from you with regards to your online request then we will be in contact with you via your patient dashboard.
What happens next after I complete my visit?
After you have answered the relevant medical questions, one of our Medical Practitioners will review your answers and if relevant, will write your prescription. Only once your prescription is written, we will take payment for the online request. The cost of medication is taken by our partner Pharmacy and they will ship your medication to your home address.
Why can’t I just get the medication without giving you my medical history?
QuickDoc operates under strict guidelines which ensure that any prescriptions that our Medical Prescribers write are safe, compliant and ethical. In order to ensure this compliance, we need to take a medical history from our clients.
Which Pharmacy do you use?
We have partnered with Pocket Pills, 'Canada's online Pharmacy', to give our clients a seamless user experience. Once a prescription has been generated, one of the team at Pocket Pills will be in contact with you via either telephone or email to confirm your prescription request, double check the details, answer any questions you may have and take payment. They will also handle any insurance queries.
You can find their site at https://www.pocketpills.com/
Contact details are:
Mon - Sat: 9:00AM - 7:00PM EST
Email: [email protected]
Shipping
How long will it take to receive my medication?
Once a prescription has been generated by QuickDoc’s medical team, our partner Pharmacy usually fill it within 48 hours. We post out our medications every business day and they usually take 2-3 business days to arrive on average (Province Dependent).
Are you currently shipping to the USA?
We have a different system for those clients who are currently residing in the USA. Please contact [email protected] with your query and one of our team will get back to you.
What is your packaging like?
Our packaging is plain and discreet. Your medication will be packed into a padded envelope to help protect the contents. Your medication will also arrive with a client information leaflet.
How much does shipping cost?
Shipping within Canada is free of charge to our QuickDoc clients for all shipping. *Ozempic and Clindoxyl Gel require expedited and tracked shipping to ensure the integrity of the medication.
What courier do you use for shipping?
We currently use the most efficient courier service for your location in order to get your package to you in a timely manner, this includes Canada Post.
What should I do if my package was returned to QuickDoc’s partner Pharmacy?
Our Partner Pharmacy teams have tracking numbers for the medication they dispatch and will contact you to discuss delivery options. If you have any other queries, please email [email protected].
How do I notify you if there is a problem with my medication received?
At QuickDoc we hold the upmost standards for the service we provide to our clients. If you notice there is a problem with the medication you have received from us, please contact our team on [email protected] and attach a photograph of the issue and one of our team will be in touch to help rectify the situation.
My email with the tracking number isn’t working, what should I do?
Please contact [email protected] and we will be in touch to rectify this for you.
Does somebody need to sign for my package?
That depends on the type of medication you have selected. The majority of our medication does not need a signature; however some items may require a signature from the client.
How do I update my delivery address?
You are able to update your delivery address from your client dashboard under the ‘my profile’ section of the dashboard.
Cost, Payments and Transactions
How much does QuickDoc charge per online request?
QuickDoc charges a fee for a prescription request, which is only charged once your request has been approved by one of our Medical Prescribers. The majority of requests are $35, but can vary depending on which treatment category the request is for. The $35 fee is per prescription request for any medication up to 12 months supply. It also includes access to our chat system through your patient dashboard.
Why is there a charge added on top of the medication costs at the checkout?
At QuickDoc we worked hard to try and bring you a quick, safe and efficient service and have partnered with fantastic pharmacies to offer, what we think is some of the best value medications on the market in Canada. The estimated price of your mediation also includes the cost of postage and tracking as required.
For us to assess and review your medication requests and ensure prescribing safety there’s a team working hard behind the scenes to make this all happen and we have to add a fee to cover this. For complete transparency in what you’re paying for, we list the most up to date estimated medication cost that the pharmacy will charge you and the QuickDoc processing fee separately on your bill at the checkout.
If you have insurance or a benefits package, you can claim this directly with our partner pharmacy or alternatively you can use your receipt to help claim your cost back.
How much does the medication cost?
Medication costs will vary per treatment and condition, depending on what is on your prescription or your preference for a brand versus generic medication. Our medication costs will be available to you upon purchase after a prescription has been issued.
How do I update my payment information?
You can update your payment information using your secure client dashboard.
At what point will I be charged for the request?
Once our Medical Practitioners have reviewed your online request and approved the request you will be charged for online visit. The pharmacy will contact you directly to charge for the medication. We list an estimated medication cost on our site.
What payment methods do you accept?
We accept most credit and debit cards via our payment platform.
Why do I see a transaction on my payment card for my online request even though my prescription was not approved?
When you submit an online request for medication at QuickDoc, we may pre authorize your payment card for the amount of the request and medication selected including any delivery charges. If your prescription is not approved, we will release that pre authorization back to the same payment card. It can take up to 3 business days for your bank statements to be updated appropriately.
I’ve already paid but my prescription hasn’t been approved, what happens to my money?
We try our very best to meet your expectations and medication requests at QuickDoc. Sometimes our clinical team may feel, for medical reasons, it’s not safe or appropriate to issue you a prescription. If this does happen, please don’t worry about your payment we will issue a full refund of your payment to the card details provided and there is no charge for the assessment.
If your medical situation changes you are very welcome to request a further assessment and also to continue to use the QuickDoc service for other medications you may require.
If you have applied for multiple medications only the one declined will be refunded and your order will be processed for the remaining medications.
Why can’t I see the price of my medication before submitting an online request?
Canada’s legislation forbids any supplier of prescription medications to display their prices online. The price of the medication on our website is an accurate estimate of what you will be charged our partner Pharmacy once your prescription is processed. The price of the medication shown will include the Pharmacy dispensing fee and delivery costs.
Insurance
Can I claim medication costs on my Insurance?
YES! Our partner Pharmacy will handle all this for you. As they will charge you directly for the medication, they have the facility to work with insurance companies to help you have affordable access to medication!
Why Do you not bill insurance providers directly?
At QuickDoc, we pride ourselves on speed and health ethicalities with healthcare access to all. We have a target market which includes those clients who may not have insurance. By not billing insurers directly, we are able to speed up our processes and also keep our costs low for those individuals who may be paying out of pocket for their medication. Our partner Pharmacy has the ability to bill insurers directly and this can be selected upon payment with them. If you require, you can get a receipt from your patient dashboard to send to insurers directly.
Can I claim the cost of prescription back through my insurer?
Upon completion of an online request and medication purchase; QuickDoc can provide you with a receipt which you can send to your own insurance. The $35 consultation fee is not normally able to be claimed back via insurance, just the cost of medication. Online requests through QuickDoc are not currently covered by insurers and therefore cannot be claimed through us, however each insurance policy is different and it may be worth contacting your provider. Many insurers offer reimbursement for medications, this will be at the discretion of the insurance company and their policies.
Our partner Pharmacy deals directly with insurers and this can be selected with them when paying for the medication.
You don’t allow direct billing for my insurance, how can I claim this?
Our partner Pharmacy has the ability to bill your insurance company directly, please select this option when they contact you to pay for medication.
At QuickDoc we aim to offer you a quick and efficient service and at this time do not operate directly with insurance companies to bill on your behalf. But don’t worry you can still use your insurance to cover some or all of the cost of your medications from QuickDoc.
Each insurance provider covers different medications and it’s very hard for our team to advise on this. You can use a copy of your official itemised QuickDoc receipt to include with a claim for costs to your insurance company and this should be accepted; depending on cover provided of course.
I need to provide additional information to my insurer before they will reimburse my medication costs.
If additional information is required in addition to the receipt provided on your client dashboard please email [email protected] and attach all applicable forms with the relevant sections filled out and signed. Completion is at our medical team’s discretion. If our team agree to complete the relevant forms a $20 fee per page will be applied.
Prescriptions
Am I able to change my prescription after it has been prescribed?
To obtain a different prescription medication you will need a new prescription. This will need to go through the same clinical process as all prescriptions issued at QuickDoc and will incur a new prescription charge.
Can I get medication for multiple conditions?
YES! Once you have set up your account you can start an online request for each condition you wish to have treated.
How long does a prescription last?
It depends, you can request a single one month or 3, 6 and 12 month supply depending on your need. Prescriptions that are issued by the QuickDoc medical team last a maximum term of 12 months.
Can I get any other medications other than for the conditions listed?
QuickDoc offers a repeat refill service of your existing prescriptions that have been issued by other medical providers. As long as you have at least one refill remaining, our QuickDoc medical team will review your refill request and, in most cases, issue a new Prescription for up to 12 months. Just follow the links to the repeat prescription and refill section of our site or ask our digital assistant, Doctor Q.
What is your pharmacy filling fee?
We have partnered with the most efficient online pharmacies to keep the costs of our medications as low as possible. The Pharmacy filling fee is included in the medication costs.
I already have a prescription, can I transfer it to QuickDoc?
YES! QuickDoc offers a repeat refill service of your existing prescriptions that have been issued by other medical providers. As long as you have at least one refill remaining, our QuickDoc medical team will review your refill request and, in most cases, issue a new Prescription for up to 12 months, or however many months you require if under 12 months. Just follow the links to the repeat prescription and refill section of our site or ask our digital assistant, Doctor Q.
My medication was on back order, I don’t want to wait, what can I do?
You can contact us at [email protected] or ask our digital assistant, Doctor Q with your order number and one of our team will get back to you.
What does *OR EQUIVALENT MEAN* on my prescription?
In the rare event that the specific medication we prescribe is unavailable at the pharmacy, it allows the Pharmacist to dispense an equivalent medication (same active ingredient and same drug strength and quantity) without having to come back to QuickDoc for another prescription. (This is more common in brand names rather than generic medication).
QuickDoc Healthcare Practitioners
How does my QuickDoc Healthcare Practitioner communicate with me?
Our QuickDoc medical team will communicate with you via your inbox on your patient dashboard. If you have any questions for the QuickDoc team you can message us via the patient dashboard or interact with our digital assistant, Doctor Q. Doctor Q will have the answers to many of your questions!
Who is Doctor Q?
Doctor Q is powered by IBM’s WatsonX.Assistant which uses generative AI to formulate an immersive language experience. At QuickDoc, we have spent time in populating Doctor Q with medical information and algorithms to ensure you have a frictionless experience on your healthcare journey with us.
Who are the Practitioners that will be reviewing my online request?
All our Medical Practitioners are fully licensed in Canada to provide you with a prescription. Providing a client with a prescription is at the medical discretion of our Practitioners; who will only provide one if it is medically safe and ethical.
Privacy and Security
How is Quick Doc Legal?
YES! Only licensed Medical Practitioners can create a prescription and only licensed Pharmacists can fill and dispense that prescription. QuickDoc works closely with our partner Pharmacies to ensure medical compliance. We work within guidance set by the appropriate Colleges of Physicians and Surgeons and the College of Pharmacists (by Province).
All our client’s data is stored in secure platforms in accordance with PIPEDA guidelines. For more information on how your privacy is secure, please read our Privacy Policy.
How is QuickDoc Safe?
At QuickDoc we adhere to strict medical guidance for the whole of the client journey. All our Medical Practitioners are registered in Canada and are able to prescribe in accordance with the current guidelines set by their prospective regulatory bodies. Our medical questioning and information gathering has been created by experts in the medical field to ensure a robust and ethical prescribing system. We do not prescribe, opiates, benzodiazepines, stimulants or other medication that could have the potential to be abused.
How does QuickDoc keep my information private and secure?
For more information on how your privacy is secure, please read our Privacy Policy.
Can you share my medical records from QuickDoc with my Primary Care Provider?
At QuickDoc we only share information that is necessary for the healthcare journey of our clients. You are welcome to request your own medical records from QuickDoc or download a summary of your active and previous treatments from your patient dashboard. For requests of medical records please email [email protected] and one of our team will be happy to assist you. Any additional information will incur a fee of $20 per page supplied to cover our administrative costs.
Treatment FAQ Links
For a Better Healthcare Experience.
Patient Centred and endorsed by our in-house Doctors.
QuickDoc is revolutionising healthcare in Canada with safe and ethical prescription generation and medication that can also be delivered straight to your door.
